Analyst Webinar

How Top Retailers Are Embracing On-Demand Service Delivery Models

Every business faces pressure to manage costs, and it’s especially true in the retail sector. Savvy retailers have already started revamping their service delivery model by leveraging a variable, on-demand labor model. And early adopters among the Fortune 500 are quickly recognizing the flexibility and economic benefits an on-demand workforce can provide. 

Join Sumair Dutta, Chief Customer Officer from The Service Council, as he discusses the major trends impacting enterprise retailers and their service delivery models. Sumair will present data from their recent research on service business trends and provide a set of best practices for enterprise retailers looking to capitalize on lean and flexible operating models. 

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About Sumair Dutta

Sumair Dutta is the Chief Customer Officer for The Service Council™ (TSC). Prior to his role at TSC, Sumair led Aberdeen’s Customer Experience and Service Management research practice and was integral in the development of Aberdeen’s Chief Service Officer Summit series.

Wednesday, April 6th @ 12PM EST