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Field Service Delivery In An On-Demand World

In today’s cost-sensitive and hyper-responsive service market, even the most sophisticated and progressive enterprises often find themselves struggling to effectively deal with the scalability, complexity, and unpredictability of managing a local, national, or even global field services workforce.

The key to staying competitive? Building an agile on-demand workforce made of both full-time employees and 1099 contractors that can adapt to market conditions in real-time.

In this report from independent research firm Strategies For Growth, analyst Bill Pollock explores how top field service organizations can arm themselves with the tools and talent needed to re-engineer their IT workforce and prepare for success in a modern world.

  • 83% of service executives are planning to increase their use of independent, on-demand contractors
     
  • 52% of service leaders cite customer demand for quicker response time as the top factor influencing service operations
     
  • 40% of organizations expect to adopt a Freelancer Management System over the next 12 to 16 months
     

Analyst Report

DOWNLOAD THE REPORT TO LEARN WHY: