The best-run field service organizations are nothing without their people.
According to The Service Council, the biggest internal challenge for service leaders in 2018 is lack of qualified personnel to support service demand. If you needed three Cisco-certified techs in Omaha tomorrow, how would your team deliver?
WorkMarket’s Field Service Delivery Playbook provides actionable recommendations for field service leaders looking to access and engage trusted IT contractors -- across locations and verticals -- in an effort to extend their bench and better service their customers.
Field Service Delivery Playbook: Accessing Qualified Talent
EXCLUSIVE REPORT
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Faster dispatch using known talent
ACCORDING TO THE RESEARCH...
Outperformace of agile workforce deployment over competitors in SLA compliance rates
Cost of each additional visit if not fixed the first time
$60-$2,500
30%
20%