From a Fortune 50 retailer to a global media giant, companies are utilizing a novel concept to kickstart their workforce transformation efforts: labor clouds. 

The analysts at Spend Matters have a new report out detailing how two iconic enterprise are building curated labor clouds of skilled professionals to: 

  • Reduce labor costs (by $5M) 
  • Improve customer satisfaction 20% 
  • Accelerate response times 40%

To read part 1 of Spend Matters' labor cloud analysis, click here


How Companies Transform Their Workforce Using Labor Clouds

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Enterprises say worker supply will be a challenge for 5 - 10 years

ACCORDING TO THE RESEARCH...

Field service work completed by external partners annually

Enterprises that rely on third-parties for service work

76%

70%

32%