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Does Retail Need to Rethink Workforce Management in 2018?

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If we learned anything from the NRF Big Show this year, it's that retailers are investing in technology to modernize old and inefficient business processes. Everything from supply chain logistics and field service delivery to capacity planning and scheduling optimization. 

One big reason? Inefficient processes and operating models cost retailers 2.5% of total annual payroll. If you're a Fortune 500 retailer, that's a multi-million dollar figure. This new eBook explains why current retail labor models aren't equipped for the complexity of today's fast-paced world, and what you can do to fix that. 

 


The Labor Cloud Revolution

What's a labor cloud you may be asking? It's a curated network of professionals -- which could span freelancers, vendors and employees -- organized around work-specific criteria. You can build a labor cloud to augment your marketing team or one for certified Cisco techs in Atlanta. 

Leading retailers, such as Walgreens, have started leveraging labor clouds to modernize their field service operation. In a few short months, the company has been able to reduce its service delivery costs 20% while spiking customer satisfaction scores 40%. 

Download this new eBook today and learn how labor clouds are increasingly becoming the new normal for top retailers. 

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10%

increase

43%

of leaders

$200-$800

saved

High-quality schedules increase retail sales by 10%

43% of business leaders believe IT/tech issues undermine efficiency

Workforce optimization saves $200-$800 annually per hourly employee

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