Laying The Foundation For Revenue Growth

The Service Leader's Agenda for 2018

In January 2018, The Service Council (TSC) polled 70 business leaders to understand their key focus areas for 2018. The executives were asked about their:

  • Top strategic initiatives
  • Internal service challenges
  • Most important metrics

This short report provides compelling data-driven insights for service executives looking to fundamentally transform their service operation in 2018.

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