In January 2018, The Service Council (TSC) polled 70 business leaders to understand their key focus areas for 2018. The executives were asked about their: 

  • Top strategic initiatives 
  • Internal service challenges
  • Most important metrics 

This short report provides compelling data-driven insights for service executives looking to fundamentally transform their service operation in 2018.


Laying The Foundation For Revenue Growth
The Service Leader's Agenda for 2018

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Enterprises say worker supply will be a challenge for 5 - 10 years

ACCORDING TO THE RESEARCH...

Field service work completed by external partners annually

Enterprises that rely on third-parties for service work

76%

70%

32%