Field Service Delivery In An On-Demand World

In today’s cost-sensitive and hyper-responsive service market, even the most sophisticated and progressive enterprises often find themselves struggling to effectively deal with the scalability, complexity, and unpredictability of managing a local, national, or even global field services workforce.

The key to staying competitive? Building an agile on-demand workforce made of both full-time employees and 1099 contractors that can adapt to market conditions in real-time.

In this report from independent research firm Strategies For Growth, analyst Bill Pollock explores how top field service organizations can arm themselves with the tools and talent needed to re-engineer their IT workforce and prepare for success in a modern world.

Download Report
  • 83% of service executives are planning to increase their use of independent, on-demand contractors
  • 52% of service leaders cite customer demand for quicker response time as the top factor influencing service operations
  • 40% of organizations expect to adopt a field service automation platform over the next 12 to 16 months

Analyst Report


240 W 37th St, New York, NY 10018
Copyright 2017 Work Market. All Rights Reserved.

WorkMarket Logo